Fans report glitches on FIFA resale platform for Mexico World Cup matches
Supporters say their tickets for Mexico matches at the 2026 World Cup are stuck in the FIFA resale system, preventing them from withdrawing, selling, or verifying their status.
Фото: Wikimedia Commons / CC BY 3.0 / Автор: Danilo Borges/ copa2014.gov.br Licença Creative Commons Atribuição 3.0 Brasil
Ahead of the 2026 World Cup, fans have begun reporting technical failures on the official FIFA Ticket Resale Marketplace, specifically affecting tickets for Mexico matches.
According to a statement from a community of affected users, fans who listed legitimately purchased tickets for resale on the official platform have been left unable to withdraw them or manage their status. The system persistently displays a message stating the ticket is "being purchased by another user," even though the transaction never completes.
This status has reportedly remained active for over 10 to 15 days in many cases, leaving fans in limbo regarding whether their tickets are still available or if they were sold. The uncertainty is particularly concerning given the proximity of Mexico's matches at the World Cup, including the opening duel against South Africa on June 11.
Affected users claim they have reached out to FIFA customer service through various channels, including phone calls and contact forms, but have yet to receive clear explanations or concrete timelines for a resolution. The group is now publicly calling for transparency from the governing body and the immediate release of any tickets that have not been successfully sold so that owners can regain control before the tournament begins.